Terms and conditions


Orders can be placed by phone, fax, mail, email (orders@pumpkin-interactive.co.uk), or on-line via our website. 


Postage and Handling within the UK

Postage is calculated and displayed as part of the ordering process and for UK customers is charged at £2.50 per item to a maximum of £10.00. Customers may request the order to be delivered within two working days; then a Priority Service Surcharge of £10.00 will be added to the standard postage rate.

Orders are usually despatched within 7 working days from receipt of order. Preview time starts when you receive your programmes, not when they are sent out.

All UK shipping and handling charges are automatically calculated for orders placed on the web site and can be viewed on the Final Order Summary screen


Postage and Handling for international customers

Please note that all international customers are required to pay before shipment of goods. Please contact orders@pumpkin-interactive.co.uk to obtain a quote for the goods and handling/postage charges before placing your order.



Prices are quoted in british pounds and are subject to change without prior notice. The price is exclusive of any applicable value added or other tax which you shall be additionally liable to pay.

Payment must be made strictly within 30 days from the date of the invoice. In the case of late payment, Pumpkin Interactive maintains the right to apply interest of 1 GBP for every week of non-payment. In addition we reserve the right to apply a late payment charge of 40 GBP.

We accept payment by cheque (payable to Pumpkin Interactive), electronic bank transfers and by Paypal.

If paying by bank transfer (we will not be responsible for third party bank charges), please notify us in advance stating invoice number(s) amount to be paid and your name, company or institution. We accept payment in British pounds only.


HE/FE Site Licence

If you are a HE or FE Institution and wish to use our video material on your network, we can provide you with a lifetime licence for each title.  Please contact us for further information or you can purchase a network licence via our shop.  Please search product code: Licence


Refund and Returns Policy

Returns will be accepted under our Preview Policy.

Claims for damaged/faulty goods must be made with seven days of receipt of goods. However, should there be any technical problems with your programme for up to three months from the date of invoice, we will replace it free of charge.

No replacements will be given after three months from the invoice date.

Refunds will only be given in case of overpayment of an invoice. No refunds will be given on programmes paid in full and then returned to us.

To arrange a replacement, please contact orders@pumpkin-interactive.co.uk or phone 01179 240250

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